Last Updated: 01-Sept-2024

At Chocozreto, we are committed to delivering high-quality chocolate products and ensuring your satisfaction. Please review our refund and cancellation policy below to understand our practices regarding order changes, cancellations, and refunds.

Refund Policy

Eligibility for Refunds:

  1. Perishable Nature: Due to the perishable nature of our products, we can only offer refunds for items that arrive damaged, defective, or incorrect.
  2. Proof of Purchase: To process a refund, proof of purchase, such as a receipt or order number, is required.
  3. Timeframe: Refund requests must be made within 24 hours of receiving your order.
  4. Non-Refundable Items:
    • Sale or promotional items.
    • Products that have been opened, used, or partially consumed.

Refund Process:

  1. Contact Us: To initiate a refund, please email our customer service team at hello@chocozreto.com with your order details, photos and video of the damaged or defective items, and a description of the issue.
  2. Approval: Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
  3. Refund Issuance: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Cancellation Policy

Order Cancellations:

  1. Before Shipping: Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped. Please login to your account and Cancle the the order from the Orders tab, also contact us immediately at hello@chocozreto.com to cancel your order.
  2. After Shipping: Once an order has been shipped, it cannot be cancelled. In such cases, refer to our Refund Policy for further assistance.

Exchanges

  • Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 24 hours of delivery to arrange an exchange or replacement.

Incase of damaged/delivery of Incorrect product

  • We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on and stop the video once you are satisfied with your order.
  • Unboxing video should start from the part you are opening the parcel inspecting your order, show in the video if there is any issue, and contact us immediately if there is any defect, damage or if you have received the wrong item, so that we can evaluate the issue and make it right.
  • Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video!
    An unboxing video is compulsory to be eligible for exchange of the product.
    The defect must be visible in the unboxing video.

Contact Us

For questions or assistance regarding our Refund and Cancellation Policy, please contact us at: