Shiping Policy – Chocozreto

Last Updated: 01-Sept-2024

At Chocozreto, we strive to ensure that your chocolates reach you in perfect condition. This Shipping Policy outlines how we handle the delivery of your orders, estimated shipping times, and other important details.

Shipping Partners

We work with trusted third-party delivery partners to ensure your order is delivered safely and on time. Once your order is dispatched, you will receive tracking information to monitor your shipment.

Shipping Locations

We currently ship within INDIA. For international orders, please contact us at hello@chocozreto.com for availability and shipping options.

Shipping Rates and Delivery Times

Standard Shipping:

Delivery Time: Typically within 3-7 business days depending on your location.
Shipping Fee: Calculated at checkout based on the weight, size, and destination of your order.

Express Shipping:

Delivery Time: Typically within 3-5 business days for faster delivery.
Shipping Fee: Additional charges apply and will be displayed at checkout.

Please Note:

Delivery times are estimates and do not include weekends or public holidays.
Remote or rural areas may experience longer delivery times.

Order Processing Time

Orders are typically processed within 3 to 5 business days of receiving payment confirmation.
During peak seasons or special promotions, processing times may be slightly longer.

Shipping Restrictions

We are unable to ship to International addresses, or certain remote areas.
Due to the perishable nature of our chocolates, delivery may be limited during extreme weather conditions to ensure product quality.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you do not receive tracking information, please contact us at hello@chocozreto.com.

Delivery Issues

Delayed or Lost Packages:

If your package is delayed or lost, please contact the shipping carrier directly using the tracking number provided. For further assistance, you can also contact our customer service team.

Damaged or Missing Items:

Please inspect your package upon arrival. If you receive a damaged item or notice any missing products, contact us within 48 hours with photos of the packaging and items.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Chocozreto is not responsible for orders shipped to incorrect addresses provided by the customer.